DESIGN COLLABORATION IS HUMAN FIRST.

And it should be arrived at as a process of discovery, challenges and mutual enrichment between client and agency.

ABOUT

CO is design for better human interactions, made in a deeply human way.

We exist because we think it's time to integrate strategy, knowledge and leadership to help create more experience-driven organizations.

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What we do

WHAT WE DO

We uncover insights that can help improve strategies to meet and exceed customer needs. Leveraging Service Design, we help you create meaningful and engaging experiences for your customers.

IMPROVE

We map the current-state experience from the perspective of your customers and give you a holistic view from which you can make strategic decisions to improve your service experience.

INNOVATE

We bring key stakeholders together to co-create new and innovative service concepts that can push the limits of your organization and provide long-lasting value for your customers and employees.

TRANSFORM

We design the experience you want to create for your customers and employees, defining a new service model for the future and creating a vision that can adapt to your changing business needs.

Testimonials

TESTIMONIALS

"Ricardo is particularly good at understanding user feedback and translating that into actionable and incremental changes business leads can make."

"He is a great practitioner in this field from strategy, to research to design and execution. He is a team player, keeps things real and also lite."

"He provided our team with meaningful insights and recommendations and took the time to learn our business quickly which made him a trusted team member from the beginning."

"He quickly gained their trust by deep listening to stakeholders and clients and by creating collaborative activities that leveraged the knowledge and expertise of everyone on the team."

"Ricardo has a toolkit of skills and methods to connect dots and uncover problems. He is flexible on how and when to use them and doesn’t require a 'perfect scenario' to operate which is key."

"He jumped right in, partnered with product managers, designers and researchers to plan next steps, run workshops and synthesize all that we learned into meaningful insights."

"He consistently aims to create compelling narratives and knowledge-based recommendations to advise all levels of work-streams on user-centered strategies and tools."

"He designed and conducted multiple complex research studies with customers that guided the team to a deeper understanding of their customers, contexts, and mindsets."

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